Enable Two-Way Ratings in Carpooling Apps

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Last Post 05-Aug-15, 10:16 ET - Started 30-Jul-15

Enabling passengers and drivers to rate each other after the ride, perhaps not allowing the rating to be public and be seen by the other person until both ratings are made. Show More » « Show Less

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Page for Passenger to Request a Ride - Lyft App: When you open the app in passenger mode, you see a map with your current location, and available nearby Lyft vehicles. You can simply tap on a button to "Request Lyft". In selected cities, three types of rides are available: Line (allowing multiple passengers to be picked up in the way), Lyft (the baseline service), and Plus (to request a bigger vehicle). More »« Less
Waiting for Driver to Arrive Page - Lyft App: The page includes: a map with the assigned driver/vehicle's geo-location, option for passenger to add a destination, a profile picture of the driver and the vehicle. The images allow the passenger to verify the identity of the driver, and make sure the authorized vehicle is the one that arrives. More »« Less
Page for Driver to Accept Ride - Lyft App: Shows a map with the driver's current geo-location and the passenger's pickup location. An ETA (estimated time of arrival) to the pickup location is provided, as well as the passenger's name, profile picture, and average rating. More »« Less
Lyft Cars With Pink Mustaches: The Lyft mustache has become a symbol of the company's fun culture. More »« Less
Payment Page - Lyft App: The passenger's default payment method is automatically selected. The passenger may choose to add a tip. More »« Less
Page for Passenger to Rate a Ride - Lyft App: Uses a 5-star rating system, and gives option to leave comments. Feedback is anonymously shared with drivers. More »« Less
Page for Driver to Confirm Arrival to Pickup Location - Lyft App: The page automatically shows up as soon as the driver arrives to the pickup location (as measured by the GPS receiver in the driver's phone). Once the driver confirms arrival, an alert is sent to the passenger's mobile device. More »« Less
Page for Driver to Rate Passenger - Lyft App: If a driver gives 3 stars or less to a passenger (on a 5-star rating scale), that driver will never be matched again with that passenger. The two-way rating system helps foster proper behavior on both parts (passenger and driver). More »« Less
Two-Way Ratings Concept for Carpooling Apps